Term Conditions Page

LIPMALL.COM User Agreement

Last Updated: March 10, 2025

Welcome to LIPMALL.COM, an e-commerce platform operated by LIP INNOVATIONS Inc., a company registered in Canada, in collaboration with partners in China. By accessing or using our website (lipmall.com), you agree to be bound by the terms and conditions outlined in this User Agreement. If you do not agree with any part of this agreement, please do not use our website.

1. About LIPMALL.COM

LIPMALL.COM is an online platform specializing in the sale of Chinese products. Our primary product categories include outdoor gear (e.g., power banks, lighting equipment, flashlights, and headlamps), unique items (e.g., lithium battery-powered hair dryers), and mobile phone accessories (e.g., chargers and cables). We operate with companies in both Canada and China, sourcing high-quality, affordable products directly from manufacturers in China and offering efficient services in Canada through our registered entity, LIP INNOVATIONS Inc.

2. Shipping Policy

2.1 Shipping Locations: Most products are shipped from our warehouse in Canada to save on shipping costs and improve delivery efficiency. Some products may be shipped directly from China, which may result in higher shipping fees and longer delivery times.
2.2 Delivery Times:

• Canada Warehouse: Products typically arrive within 8 business days.
• China Direct Shipping: Delivery time depends on the product type:
  • Products with batteries (e.g., shipped via sea freight): 30–60 days.
  • Products without batteries: 8–12 business days.
    2.3 Shipping Information: If a product is shipped from China, we will notify you during the purchase process, automatically calculate shipping fees, and display the estimated delivery time.

3. Return and Refund Policy

3.1 Full Refund Without Return: A full refund will be issued without requiring the product to be returned in the following cases:

• The product is severely damaged or unusable.
• The product significantly differs from its description.
• The product was not received.

3.2 Return and Refund: Returns are accepted in the following cases, with return shipping costs borne by the buyer:

• The product matches the description but differs from expectations (e.g., due to color variations in photos).
• You do not like the product.

3.3 Partial Refund: If the product does not fully match its description and its performance is significantly inconsistent, you may contact customer service for partial compensation.

3.4 Exchange Service: If you dislike a product (e.g., due to color) and wish to exchange it, you may do so at your own expense for both shipping and return costs. Products originally shipped from China must be sent to our after-sales center in Canada.

4. Privacy Policy

4.1 Information Collection: When you shop on LIPMALL.COM, we collect personal information such as your email, phone number, and address to process and ship your orders.
4.2 Information Use: Your personal information will only be used for shipping purposes and will not be shared with unrelated third parties.
4.3 Data Protection: We are committed to protecting your privacy and will take reasonable measures to safeguard your information. Protecting your privacy is our responsibility.

5. Service Support

5.1 After-Sales Service: We operate an after-sales service center in Canada to assist you with any issues during your shopping experience.
5.2 Response Time:

• During business hours, we aim to respond to your emails within 2 hours of receipt.
• Responses may be delayed during weekends or outside of business hours.
  5.3 Contact: For inquiries or issues, we recommend contacting us via email. We appreciate your support and aim to provide Canadians with high-quality, affordable products.

6. User Responsibilities

6.1 Accurate Information: You agree to provide accurate and complete information when placing orders, including shipping and payment details.
6.2 Compliance: You agree to use LIPMALL.COM in compliance with all applicable laws and regulations.
6.3 Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

7. Limitation of Liability

7.1 LIPMALL.COM strives to ensure the accuracy of product descriptions and availability but is not liable for errors, delays, or discrepancies beyond our control (e.g., shipping delays due to customs or third-party carriers).
7.2 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Changes to This Agreement

We reserve the right to update or modify this User Agreement at any time. Changes will be effective upon posting to the website, and your continued use of LIPMALL.COM constitutes acceptance of the updated terms.

9. Governing Law

This User Agreement shall be governed by and construed in accordance with the laws of Canada. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts in Canada.

10. Contact Us

If you have any questions about this User Agreement or our services, please contact us via email at [insert email address].

Thank you for choosing LIPMALL.COM!

This User Agreement incorporates the key details from your provided content, including shipping, refunds, privacy, and service support. Feel free to adjust or expand it as needed, and consult a legal expert to ensure it meets your business’s specific requirements and complies with local regulations. Let me know if you’d like further refinements!