Return Policy Page
Website refunds include quick refunds and the regular refund process:
- Quick Refund: Within 30 minutes of shopping, if you discover that you purchased the wrong item or no longer want it, you can immediately cancel the order. Of course, if you haven’t paid for the order, you can cancel it at any time.
- Regular Refund: For refunds requested more than 30 minutes after payment, you need to submit a ticket explaining why you want a refund. Our staff will communicate with you to understand the reason and process the refund.
Here Are Regular Refund Policy:
Full Refund Without Return Required:
In the following situations, we will provide a full refund without requiring the return of the product:
- The product is severely damaged or unusable.
- The product significantly differs from its description.
- The product was not received.
Return and Refund:
- If the product matches the description but differs from expectations due to issues like color variations in photos.
- If you simply do not like the product.
*Shipping costs for returns will be borne by the buyer.
Partial Refund:
If the product does not accurately match the description and there is a significant discrepancy in its actual performance, you can contact customer service for partial compensation.
Exchange Service:
If you receive a product and dislike it due to reasons such as color, you may exchange it. The shipping costs for both sending and receiving the replacement will be borne by the buyer.
If the purchased product was shipped from China, you can send it to our after-sales center in Canada.
Contact Info
- Address: CHINA(No.27 Shao Yang Street Wuyi Jinhua, Zhejiang China)
- Phone:
- Email: service@lipmall.com
